Delivery

For delivery within the UK, Cool Like Casper uses MyHermes. If the package is too big to fit in your letterbox - which we very much susppect it will be - and you are not at home when it is delivered, then we'll try again!

Delivery Method Typical time until you receive the order
Standard Delivery (UK only) • Delivery by MyHermes
• 2-10 working days
International Delivery • Delivery by Royal Mail Parcelforce Worldwide (tracked) mail service
• 4-25 working days

Can I collect my order?

Absolutely, we'd love to say hi!...but don't expect too much; we don't have a swanky showroom or a team of salesstaff - it's just an old fashioned warehouse. You can find our address in the Contact section.

Can I track my order?

You can indeed - www.MyHermes.co.uk has an excellent tracking service - your tracking code will have been emailed to you on shipping.

How much does it cost?

If you're in the Bitish Isles, then it costs you zipperty-zip. Nada. Nowt. Not a bean - delivery is completely free.

Delivery costs are charged based on the country of delivery. If you're not in the GB, then the costs is on a per-country basis, but it should show in the checkout the costs to your chosen country.

• GB (England, Scotland, Wales) = £0.00
• Rest of the world = £POA

What if I'm not home during delivery?

If you are not at home when your order is delivered, your friendly postman will leave a note stating that you should collect your package from your nearest Post Office.

Other Information

Please note, we are unable to change your delivery address once an order has been placed.

Unfortunately, at this time, we do not ship to the Channel Islands & BFPO addresses.

UK Bank holidays are not classified as delivery days, please allow an extra working day for deliveries scheduled to take place over UK Bank Holidays.

Returns

We promise to refund any items that you are not completely happy with when you return it to us by post in a re-saleable condition within 14 days of receipt.

Refunds will be credited to your original method of payment.

For hygiene reasons, we cannot offer refunds on pierced jewellery or swimwear if the hygiene seal has been removed, or cosmetic products if they have been used or the hygiene seal is broken, unless they are of unsatisfactory quality or unfit for purpose. Underwear is returnable as long as unworn and with all the barcode tags. These conditions may not apply if there is a fault with your item.

Please note that items must be returned in their original packaging. All orders should be returned by post. Please email returns (@) coollikecasper.com to obtain a Returns Authorisation Label providing the following information:

• Order number
• Item description
• Name and address
• Reason for return: unhappy / faulty

You will receive an email response with your Returns Authorisation Label - print and attach the label to your parcel and post it to Cool Like Casper.

Please allow 28 days from the day the parcel is posted for your refund to be processed. We will email you to let you know once your parcel has been received and your refund is complete.

Please remember to ask your Post Office for a proof of posting certificate and keep it safe for your reference. Without this, we cannot refund any money if we do not receive your parcel.